We do not offer refunds. Eligible items may be returned for Store Credit only.
You have 10 days after you receive your item(s) to be eligible for a return. We will not accept any returns after 10 days. Returns received after 10 days will be refused and returned to you at your expense. All returns require a valid return authorization number. Please email us at firstname.lastname@example.org Include your order number in the subject line. The return authorization number and return instructions will be emailed back to you.
Several types of items are exempt from a return. All bodysuits, accessories, lifestyle products, swimwear, sale items and anything purchased during a sale are final sale and do not qualify for a return. You can not return anything that has been worn (has any stains or makeup, deodorant, scents, smells or wear), damaged, washed, or altered in any way. Please note that shipping and handling fees are not refundable. All original tags must be attached in order to be eligible, we require a receipt or proof of purchase. Please include a copy of your invoice or something with your name, address and order number inside the package.
Defective items must be reported within 3 days upon receipt. If not reported, we will not issue credit or accept any returns. If you believe you have received an incorrect or defective item, please contact us within 72 hours of receiving your package. If you receive the wrong item or a faulty product we will cover the return shipping cost.
Once your item(s) have been received and meet all the requirements, it will take 3-5 business days to process your request and issue a store credit. You will receive an email with your store credit once everything is completed.
You will be responsible for paying the shipping costs when sending item(s) back. Original shipping and handling fees are non-refundable.
Please consider using a trackable shipping service and/or purchasing shipping insurance. We DO NOT guarantee that we will receive your returned item(s).
By making a purchase on www.cocoandbella.com you agree to this return policy.